Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns

We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.

Refunds

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refund instructions
Credit card payer: After confirming the successful return, the company will directly refund the refund fee to the credit card account you paid for.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at wailicopservice@163.com.

Please contact our Customer service at wailicopservice@163.com to get the return address.

Contact Details:
Phone: +86 15625561695
E-mail: wailicopservice@163.com
Address: Room 205, No. 125, Humen Avenue, Dongguan, Guangdong, China

Customer Service Hours:
<Mon – Sat 10:00am - 6:00pm>
*Excludes Public Holidays